A more thorough explanation:

Definition: Twisting is when an insurance agent or company gives false or incomplete information to convince someone to cancel their current policy and buy a new one from them.

Example: An insurance agent tells a customer that their current policy doesn't cover a certain type of damage, even though it does. The agent then offers to sell the customer a new policy that does cover that type of damage.

Explanation: In this example, the insurance agent is twisting the truth to make the customer believe that their current policy is inadequate and that they need to buy a new one. This is done to make a sale and earn a commission, even if it's not in the best interest of the customer.